Finding the best small business apps for your company needn’t be such an uphill task. But we can understand that it can feel overwhelming with the number of choices available.
The good news is that we’ve done all the work for you and have put together a list of business apps. All of these are designed to make your work more efficient in a variety of ways.
Top Invoicing and Accounting Tools
Our top pick for tracking small business expenses and accounting is FreshBooks. It effortlessly takes care of invoicing, and payments track your costs and prepares the necessary financial reports.
FreshBooks Payments is available for free with all FreshBooks accounts and allows customers to pay you directly through invoices. It automatically records each payment, so you’ll know the payment status of your invoices at-a-glance.
Best tools for customer support
Freshdesk is an omnichannel help-desk tool that can be used to manage and improve customer support. There are plenty of features like e-mail, phone, self-service components like chatbots, and even a built-in automation feature for handling tickets, offloading repetitive tasks, and more.
HappyFox is simple, user-friendly, and perfect if you need minimal startup time and training.
The best part about this is the even distribution of features across pricing tiers and easy transition to a different service provider if you want to move.
ZenDesk has been around for over a decade and offers several great UX features, including skill-based ticked distribution and reliable support for answer bots. Best of all, it is scalable, integrates with over 700 apps, and has plenty of customizable options.
Agile gives you the essential tools and adds in marketing, customer support, and automation features to provide you the complete customer experience package. It uses several gamification mechanisms to help you measure and compare performance by deals closed or revenue created.
Built around a simple interface and minimalistic workflow, noCRM.io is an excellent match for small businesses with a maximum of 500 employees. Its best feature is that it lets you focus on the actual work by proactively helping you convert leads into deals.